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which answer is correct? An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers
which answer is correct? An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing. Which practice is MOST LIKELY to provide this information? A: Release management B: Monitoring and event management C: Problem management D: Service desk
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