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Which correctly describes the SERVQUAL items and dimensions? Responsiveness - Employees will have the customers' best interests at heart. Tangibles - Employees will be neat-appearing.
Which correctly describes the SERVQUAL items and dimensions? Responsiveness - Employees will have the customers' best interests at heart. Tangibles - Employees will be neat-appearing. Empathy - Employees will instill confidence in customers
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General And Industrial Management
Authors: Henri Fayol, Constance Storrs
1st Edition
1614274592, 978-1614274599
