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Which customer service challenge could be addressed by creating multiple customer service tiers to address different levels of caller issues? a. Low awareness of the
Which customer service challenge could be addressed by creating multiple customer service tiers to address different levels of caller issues? a. Low awareness of the services and products your agency provides b. Consistent error rates in data entry c. High call volumes d. High call waiting and hold times
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Purchasing and Supply Chain Management
Authors: Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
5th edition
