Which example of a bad-news message is high severity and low controllability? Group of answer choices deciding to no longer use a supplier because it charges too much rejecting a customer claim and not providing a refund telling an employee that her performance needs improvement or she will be fired laying off an HR employee because sales are down rejecting a colleague's idea because it would take too long to implementCarmela manages a sales team and most of her subordinates have performed well. However, one of the team members, Dirk, has been performing poorly. Carmela has created a file that records Dirk's performance issues and contains a few emails from colleagues criticizing him in confidence. While delivering the negative feedback to Dirk, Carmela should Group of answer choices give Dirk the goal of doing better within a short time. ask Dirk why he cannot be more like the other team members. focus on pointing out mistakes rather than problem solving. focus on the poor attitude that Dirk's posture and expression reveals. keep the negative emails from other colleagues private