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Which is a trend seen in today's environment? a. Service desks are participating less in the developing standards. b. Connectivity incidents are now viewed as

Which is a trend seen in today's environment? a. Service desks are participating less in the developing standards. b. Connectivity incidents are now viewed as major. c. The service desk's role has narrowed, while the role of L2 has expanded. d. Service desks are participating less in the creating of SLAs

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