Which is a trend that indicates that the service desk has been elevated to a profession in and of itself? a. An increasing number of level 2 and level 3 staff, especially software developers, are applying to work on the service desk. b. Many companies have rewritten service desk analyst job descriptions to create higher-level positions. c. Service desk managers typically manage the service desk staff and the staff in level 2 and level 3 support groups. d. Companies are relying on one level of management and one level of analysts to streamline job functions