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Which is the best situation to use the Preemptive Acknowledgement technique to prevent customer anger? A customer is confused about a billing issue. A customer
Which is the best situation to use the Preemptive Acknowledgement technique to prevent customer anger?
A customer is confused about a billing issue.
A customer is disappointed by a defective product.
A customer has been waiting in line for a long time.
A customer is frustrated by a new policy.
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Methods of IT Project Management
Authors: Jeffrey Brewer, Kevin Dittman
2nd edition
1557536635, 978-0132367257, 0132367254, 978-1557536631
