Which issue frames the values in tension?

How to get your team working together harmoniously without attracting the attention of Pennant Hotels' executive leadership so you can keep out of trouble.

How to use your authority appropriately to resolve the conflict while remaining open enough to respond to the different perceptions and needs of those involved.

How to minimize Shelia's interaction with the other members of the customer service team without closing down necessary patterns of communication.

How to find out what is actually going on in the conflict among the team without being defensive and protective of one side or the other.