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Which of the following actions best describes how a business should address a consumer complaint to minimise its legal exposure? Select one: Ignore the complaint
Which of the following actions best describes how a business should address a consumer complaint to minimise its legal exposure?
Select one:
Ignore the complaint and continue with business as usual
Acknowledge the complaint, deny any liability, and then offer a free product or service
Acknowledge the complaint, explain the complaint handling procedure, review the complaint, and advise the consumer of the outcome of this investigation
All the above
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