1. Which of the following are all strategies for improvingproductivity in services?

A) separation, self-service, automation, and scheduling

B) lean production, strategy-driven investments, automation, andprocess focus

C) reduce inventory, reduce waste, reduce inspection, and reducerework

D) high interaction, mass customization, service factory, andjust-in-time

E) process focus, repetitive focus, product focus, and masscustomization focus

2. In mass service and professional service, the operationsmanager should focus extensively on:

A) automation.

B) equipment maintenance.

C) sophisticated scheduling.

D) human resources.

E) cost-cutting initiatives.

3. Which of the following is TRUE regarding vision systems?

A) They are consistently accurate.

B) They are modest in cost.

C) They do not become bored.

D) All of the above are true.

E) None of the above is true.

4. Which of the following technologies could enable a cashier toscan the entire contents of a shopping cart in seconds?

A) ASRS

B) AGV

C) CAD/CAM

D) RFID

E) FMS

5. Which one of the following technologies is used ONLY formaterial handling, NOT actual production or assembly?

A) robots

B) CNC

C) CAD

D) AGVs

E) FMS

1. Which of the following is true regarding the concept offlexibility?

A) It is the ability to respond with little penalty in time,cost, or customer value.

B) It may be accomplished with digitally controlledequipment.

C) It may involve modular or movable equipment.

D) All of the above are true.

E) None of the above is true.

1. Which of the following phrases best describes processfocus?

A) high fixed costs, low variable costs

B) Finished goods are usually made to a forecast and stored.

C) Operators are less broadly skilled.

D) low volume, high variety

E) low inventory