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which of the following are not nonfinancial measures for evaluating customer satisfaction a) customer response time b) timeliness of delivery c)number of customer complaints per

which of the following are not nonfinancial measures for evaluating customer satisfaction

a) customer response time

b) timeliness of delivery

c)number of customer complaints per month

d)total sales per customer

e)ratio of defective units to good units shipped to customers

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