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Which of the following are speaking and writing techniques that a facility manager should consider using to market facility services and ensure that facility management

Which of the following are speaking and writing techniques that a facility manager should consider using to market facility services and ensure that facility management needs and priorities are met?Select two.

a.Dismissing the audience's concerns

b.Bringing the audiences "pains" to the forefront

c.Using hooks or "grab" paragraphs

d.Using detailed arguments

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