Which of the following best describes evidence-based management?

A. It is the process of using intellectual capital for competitive advantage.

B. It involves making decisions based on hard facts about what really works.

C. It is the use of large databases and mathematics to solve problems.

D. It is the science of reducing a task to its basic physical motions.

E. It emphasizes careful selection and training of workers and supervisory support.

_____ provides incentives to gain support from those who are actively resisting or ready to resist change initiatives.

A. Education and communication

B. Explicit and implicit coercion

C. Manipulation and co-optation

D. Negotiation and agreement

E. Facilitation and support.

Managers who hold Theory Y assumptions cannot create self-fulfilling prophecies.

True

False

Which of the following is the main reason for the failure of top-down change?

A. The inability to include senior staff in the decision making process

B. The inability to apply it to use it to make major and comprehensive redirection of the organization

C. The unfair advantage given to the lower-level employees over the higher-level management

D. Its focus on too much dialogue and participation

E. Poor implementation strategies where lower-level inputs are not taken into consideration

Glenn refused to promote Carmelia to the position of a global manager because she belonged to a minority community. This is an example of ___________.

A. Discrimination.

B. Favoritism.

C. Opportunism.

D. Autocracy.

E. Incompetency.

Which of the following is a defining characteristic of a manager with good human skills?

A. Capacity to break problems into smaller parts.

B. Knowing how to write a business plan.

C. A high degree of emotional intelligence.

D. Expertise at handling budgets and distributing resources.

E. Ability to inspire efforts to achieve goals.