Which of the following best describes the mediator's personal quality of congruence?

	1.	Being emotionally honest; being who we are and not allowing our anxiety, pride, or ego to be a mask.
	2.	None of the other answers are correct.
	3.	The ability to deliver a great opening statement.
	4.	Taking good notes in a mediation in order to keep track of the parties' positions, interests, issues and impediments to agreement.