Which of the following BEST reflects the concept of process approach? Report an Error Understanding current and future customer needs related to products and services, developing ways to meet and exceed expectations. Directing work as a process by defining work activities, assigning responsibility and accountability to employees and having a system to analyze and measure the process in terms of risk to customers and suppliers. Ensuring that relationships are beneficial to both the organization and the supplier by creating a mutual value. Making accurate and reliable data and factual information available to decision makers and give decision makers autonomy to access and use data in their decision-making