Which of the following characteristics distinguishes companies with the most effective training practices? *

Training is rarely linked to bottom-line results.

Training is tied to business strategies and objectives

Training is evaluated by checking participants' reactions

Little time is spent assessing training needs

What is the purpose of the assessment phase of training? *

To design the environment to achieve the objectives of the training program

To establish indicators of success in training as well as on the job

To choose methods and techniques carefully and deliver them systematically

To define what it is the employee should learn in relation to desired job behaviors