Which of the following characteristics is NOT normally associated with on-premise CRM? Question 1 options: 1) Operationally inflexible 2) High acquisition costs 3) Hosted on a vendor's data center 4) Time-consuming installation Question 2 (2 points) Listen Frequently referred to as "rewards programs," that type of customer-touching application recognize customers who repeatedly use a vendor's products or services in order to influence future behavior? Question 2 options: Mass Customization Campaign Management Contact Management Loyality Programs Question 3 (2 points) Listen Which of the following activities is NOT commonly considered as being part of the Sales Force Automation (SFA) component of Operational CRM (Customer Relationship Management)? Question 3 options: Procurement Portal Sales Lead Tracking Contract Management Sales forecasting