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Which of the following controversial metrics is based on the idea that word-of-mouth communication is the best forecaster of a service company's financial performance and

Which of the following controversial metrics is based on the idea that word-of-mouth communication is the best forecaster of a service company's financial performance and growth? Multiple choice question. Net Promoter Score (NPS) Customer Engagement Score (CES) Customer lifetime value (CLV) Customer referral value (CRV)

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