Which of the following creates a positive effect on a message?

a. I think you need to replace your old car.

b. We are sorry, but we cannot extend the warranty.

c. Our company offers you a 10% discount.

d. Remember, you failed to answer the questions.

Which of the following uses business conversational language?

	a.	We carefully looked into the situation...
	b.	As a result of an extensive investigation...
	c.	We deem advisable to reposition...
	d.	Pursuant to your request of documents...

Which is not a rubber stamp?

	a.	Thank you for sending the documents.
	b.	Attached herewith the required papers.
	c.	We appreciate in advance you provide the information.
	d.	This is to inform you all the related incidents.

Which alternative uses the You-viewpoint to emphasize the readers perspective?

	a.	I will have your rental car ready for today.
	b.	Your rental car is ready for pick up today.
	c.	We can have the rental car ready for today.
	d.	They will have the rental car ready today.