Which of the following events are considered significant in

the evolution of operations management:

a) cost focus

b) quality focus

c) customization focus

d) globalization focus

e) all of the above

Question 7

ell designed WBS helps the project manager in that:

a) It defines all the elements of the project in a hierarchical

outline (map)

b) It defines the relationship of the projectto its subdeliverables,

and in turn, their relationships to work

packages

c) It serves as a framework for tracking cost and work

performance

d) All the above

Question 8

There are the following advantages to AON method:

a) No dummy activities are used

b) Nodes designate activities

c) Events are not used

d) Easy to draw if dependencies are not intense

e) All of the above

Question 9

The critical path of a network is the:

a) shortest-time path through the network.

b) path with the fewest activities.

c) path with the most activities.

d) longest-time path through the network.

Question 10

The crash cost per period:

a) is the difference in costs divided by the difference in times

(crash and normal).

b) is considered to be linear in the range between normal and crash.

c) needs to be determined so that the smallest cost values on

the critical path can be considered for time reduction first.

d) all of the above

Question 11

If the mean of a particular sample is within control limits

and the range of that sample is not within control limits:

a) the process is in control, with only assignable causes of

variation.

b) the process is not producing within the established control

limits.

c) the process is producing within the established control

limits, with only natural causes of variation.

d) the process has both natural and assignable causes of

variation.

Question 12

The type of chart used to control the central tendency of

variables with continuous dimensions is:

a) x -chart.

b) R -chart.

c) p -chart.

d) c -chart.

e) none of the above.

Question 13

If parts in a sample are measured and the mean of the

sample measurement is outside the control limits:

a) the process is out of control, and the cause should be

established.

b) the process is in control but not capable of producing

within the established control limits.

c) the process is within the established control limits, with

only natural causes of variation.

d) all of the above are true.

Question 14

Control charts for attributes are:

a) p -charts.

b) c -charts.

c) R -charts.

d) x -charts.

e) both a and b.

Question 15

The ability of a process to meet design specifications is

called:

a) Taguchi.

b) process capability.

c) capability index.

d) acceptance sampling.

e) average outgoing quality.

Question 16

In this chapter, quality is defined as:

a) the degree of excellence at an acceptable price and the

control of variability at an acceptable cost.

b) how well a product fits patterns of consumer preferences.

c) the totality of features and characteristics of a product or

service that bears on its ability to satisfy stated or implied

needs.

d) being impossible to define, but you know what it is.

Question 17

Zara sees several quality problems with the production in

China. The dominant problem is lack of performance, conformance

and durability. Which TQM tool would you suggest?

a) Scatter diagrams b) Histograms

c) Cause-and-Effect diagram d) Statistical Process Control

Question 18

If Ukrainian beer brand Obolon ships 1 million pallets of

beer, a Six Sigma program would require at maximum how

many misplaced pallets?

a) 100 b) 150

c) 10 d) 6.8

e) 3.4

Question 19

The Taguchi method includes all except which of the following

major concepts?

a) Employee involvement

b) Remove the effects of adverse conditions

c) Quality loss function

d) Target specifications