Question
Which of the following interest types is considered non-negotiable in conflict resolution? An interest that is not disclosed at the beginning of a mediation An
Which of the following interest types is considered non-negotiable in conflict resolution?
- An interest that is not disclosed at the beginning of a mediation
- An interest that is a value tied to a person's sense of self
- An interest that requires the other party to make too much effort
- An interest that is very specific regarding what is needed or wanted
Which of the following is an assumption of the win-win approach to conflict resolution?
- The process should focus on the parties' positions rather than their interests.
- All parties can gain from the resolution of the conflict.
- Limited resources have to be split between parties.
- For every gain by one party, there is a loss by another party.
Which of the following is a reason for repeating a stage of a conflict resolution process?
- To select a new method of conflict resolution
- To help clarify parties' interests
- To encourage parties to change their positions and interests
- To delay agreement
Which of the following is NOT an element of assertive communication?
- Empathy/validation
- The speaker clearly stating his or her wants
- Reflecting
- Statement of problem
Select the term used in conflict resolution for a situation in which the interests of both parties cannot be met jointly.
- Zero-sum thinking
- Competing conflict style
- Impasse
- Crisis stage
Which of the following is a characteristic of an effective resolution to a conflict?
- Both parties feel that their positions have been met.
- The agreement offers both parties a range of options.
- Outside parties are invited to participate in the resolution process.
- Both parties feel that their interests have been met.
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