Which of the following interest types is considered non-negotiable in conflict resolution?

• An interest that is not disclosed at the beginning of a mediation
• An interest that is a value tied to a person's sense of self
• An interest that requires the other party to make too much effort
• An interest that is very specific regarding what is needed or wanted

Which of the following is an assumption of the win-win approach to conflict resolution?

• The process should focus on the parties' positions rather than their interests.
• All parties can gain from the resolution of the conflict.
• Limited resources have to be split between parties.
• For every gain by one party, there is a loss by another party.

Which of the following is a reason for repeating a stage of a conflict resolution process?

• To select a new method of conflict resolution
• To help clarify parties' interests
• To encourage parties to change their positions and interests
• To delay agreement

Which of the following is NOT an element of assertive communication?

• Empathy/validation
• The speaker clearly stating his or her wants
• Reflecting
• Statement of problem

Select the term used in conflict resolution for a situation in which the interests of both parties cannot be met jointly.

• Zero-sum thinking
• Competing conflict style
• Impasse
• Crisis stage

Which of the following is a characteristic of an effective resolution to a conflict?

• Both parties feel that their positions have been met.
• The agreement offers both parties a range of options.
• Outside parties are invited to participate in the resolution process.
• Both parties feel that their interests have been met.