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Which of the following interest types is considered non-negotiable in conflict resolution? An interest that is not disclosed at the beginning of a mediation An

Which of the following interest types is considered non-negotiable in conflict resolution?

  • An interest that is not disclosed at the beginning of a mediation
  • An interest that is a value tied to a person's sense of self
  • An interest that requires the other party to make too much effort
  • An interest that is very specific regarding what is needed or wanted

Which of the following is an assumption of the win-win approach to conflict resolution?

  • The process should focus on the parties' positions rather than their interests.
  • All parties can gain from the resolution of the conflict.
  • Limited resources have to be split between parties.
  • For every gain by one party, there is a loss by another party.

Which of the following is a reason for repeating a stage of a conflict resolution process?

  • To select a new method of conflict resolution
  • To help clarify parties' interests
  • To encourage parties to change their positions and interests
  • To delay agreement

Which of the following is NOT an element of assertive communication?

  • Empathy/validation
  • The speaker clearly stating his or her wants
  • Reflecting
  • Statement of problem

Select the term used in conflict resolution for a situation in which the interests of both parties cannot be met jointly.

  • Zero-sum thinking
  • Competing conflict style
  • Impasse
  • Crisis stage

Which of the following is a characteristic of an effective resolution to a conflict?

  • Both parties feel that their positions have been met.
  • The agreement offers both parties a range of options.
  • Outside parties are invited to participate in the resolution process.
  • Both parties feel that their interests have been met.

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