Which of the following is a known effective conflict management technique for you, the front desk agent, to follow in the aforementioned story? Group of answer choices Remain calm while keeping an open mind. We cannot be pro-active in conflict avoidance; but when facing conflict be supportive. Identify the issue the guest sees; this is simpler, faster, and leads to better results than focusing on underlying issues. Stress competitions between systems. Let the guest know it isn't your fault and cooperation is not possible since it is not your fault, but rather a rule from within the organization. All of the above are effective conflict resolution strategies according to our lectures