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Which of the following is a measure of the balanced scorecard's internal process perspective? a. Cost reduction. b. Customer satisfaction. c. Service response time. d.

Which of the following is a measure of the balanced scorecard's internal process perspective?

	a.	Cost reduction.
	b.	Customer satisfaction.
	c.	Service response time.
	d.	Gross profit percentage.
	e.	None of the answers.

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