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Which of the following is a reason companies may fail on purpose when involved with customer service? a. They are able to offer compensation which
Which of the following is a reason companies may fail on purpose when involved with customer service? a. They are able to offer compensation which will lead to repeat business b. This gives them a chance to use social media to show their genuineness when apologizing c. They can use this as a way to train their employees d. Their recovery plan leaves a long-lasting positive impression
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