Which of the following is an advantage of consensus-based decision making?

• It may reveal multiple perspectives on a decision.
• It only allows the parties to give simple responses to questions.
• It is faster than other forms of decision making.
• It focuses attention on the interests of only the most directly involved parties.

The best way to gather substantial amounts ofinformation for a conflict analysis is through which of the following?

• Direct communication with the parties
• Interviews with neutral parties who have information about the conflict
• Interviews with eyewitnesses
• Recorded or archival material

Which of the following is another term for "stalemate" in conflict resolution?

• Escalation
• Polarization
• Hardening of positions
• Impasse

Regular use of conflict resolution techniques on a daily basis can __________.

• create harmony over time
• fully prevent conflict
• be effective with formal training
• help resolve conflict at the earliest stage

Which of the following describes a core assumption of any conflict resolution process?

• The intervener should offer suggestions on how the parties could resolve the conflict.
• The intervener should help the parties separate people and problems.
• The intervener should work to change the relationship between the parties.
• The intervener should meet with each party separately, and deliver messages back and forth.

The first stage of analyzing a conflict involves which of the following?

• Determining if the conflict is part of a larger conflict
• Identifying the parties involved and the context in which the conflict occurs
• Identifying underlying factors influencing the conflict
• Establishing who has been directly affected by the conflict

When is the best time to hold a courageous conversation?

• As soon as one party realizes the other has a beliefthat needs to change
• After both parties have gathered enough evidence to show why theirvalue/belief is correct
• Immediately after the provocative incident
• When both parties are calm and willing to engage in a good-faith conversation

A long-standing conflict between brothers Robert and Edward divided their family. Their father made several attempts to reconcile them, but they couldn't be in the same room without fighting. Their mother avoided discussing the situation and scheduled family events in ways that didn't require the brothers to be together. Their other siblings chose sides. Robert's co-worker Elena never met Edward, but she encouraged Robert to make peace with his brother. Edward's boss, Patrick, was an old friend of Robert's.

According to the Third Side process, which of the following would most likely be considered part of the Third Side in this conflict?

• Robert
• Edward
• Edward's boss, Patrick
• Edward and Robert's father

Which of the following types of information does a conflict analysis seek to gather?

• All of the answer choices are correct.
• Emotional reactions
• Factual information
• Parties' perceptions

Which of the following statements describes how a fact differs from a perception of a fact in the conflict resolution process?

• Afact refers to a motivation in the conflict.
• Afact refers to a root cause of the conflict.
• Afact refers to a verifiable occurrence in the conflict.
• Afact refers to an intention in the conflict.