Which of the following is an effective way of providing supportive feedback to enhance the team communication process?

a$.$ Provide subjective commentary on an individual's performance

b$.$ Give general praise to an individual

c$.$ Articulate only favorable comments

d$.$ Describe your observations based upon actions

Chapter $2$:

$9.$ Which of the following responses would be considered the most effective?

e$.$ "How could you even think that?"

f$."$As I understand your point..."

g$.$ "I'll talk to her soon about that problem; I've just been really busy."

h$.$ "You must take care of this immediately."

$10.$ Of the four common approaches to communication, which of the following is the most effective?

a$.$ Aggressive approach

b$.$ Assertive approach

c$.$ Non assertive approach

d$.$ Passive aggressive approach

$11.$ Body language can send both positive and negative nonverbal messages. Which of the following would be construed as negative?

a$.$ Gestures used to emphasize points

b$.$ Appropriate facial expressions

c$.$ Standing up straight

d$.$ Showing no gestures

$12.$ Which of the following is NOT true of nonverbal communication?

a$.$ Nonverbal tools help you engage your listeners

b$.$ Rate of speech is a nonverbal tool

c$.$ Speaking at the same rate improves listener comprehension

d$.$ Voice tone can communicate sincerity