Which of the following is an example of the best way to manage audience questions?

Group of answer choices

"Wait, let me stop you right there, so that I can explain."

"Did I hear you say, 'trees can cure pollution'?"

"Sally, you are right about the special chemical trees emit."

"So, that's my overview on trees, let's move on to shrubs."

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Question 2

1pts

Ryan is anxious about his first company speech. Which of the following will help him overcome this anxiety?

Group of answer choices

Asking a coworker to listen to a run-through of his speech.

Buying a new sports coat to look professional.

Knowing that the audience doesn't know much at all about this issue.

Asking to be scheduled last, when most are thinking more about going home.

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Question 3

1pts

Amelia, truly appreciated the paired speakers sincerity as they moved forward or back in synchronicity. When she saw them make the identical movements in a later convention, how did Amelia feel?

Group of answer choices

Amazed. Appreciative of the practice.

Deceived. Unlikely to trust the speaker.

Indifferent. It was the content that mattered.

Entertained. Speakers are the entertainment.

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Question 4

1pts

Jayden has one hour for this part of customer service training for new employees. Which is the best way to reinforce the learning?

Group of answer choices

Set aside some role play time with partnered employees.

Have a quiz at the end of the session.

Put the sales associates on the floor for one hour.

Introduce each concept and repeat it three times.

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Question 5

1pts

Trudy was glad to give live now where a speech focused on getting a customer to purchase rather than back in Aristotle's day when speeches had such a formal structure. Does Trudy understand the history of speeches?

Group of answer choices

Yes, speeches today only have one main idea in each.

No, there were no sales presentations in Aristotle's day.

Yes, today is far more casual in length and purpose than in Aristotle's day.

No, Trudy is trying to persuade which Aristotle recognized as a primary purpose of speeches.

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Question 6

1pts

We've been speaking to people since before we went to school, so why is speaking at a work event so scary?

Group of answer choices

We think it is all tied to getting fired or not.

We think it takes different skills because the situation is different.

We are more worried when we don't know the audience as well as our family.

We remember professional speakers and know we are not that good.

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Question 7

1pts

Which is the best benefit statement for a speech to the Cashiers Association meeting?

Group of answer choices

Cashiers need better ideas about how to keep their drawers in balance.

After eight years as a Cashier, I'd like to offer some easy ways to keep your drawer in balance.

Let me share some research I found on balancing a Cashier's drawer.

Avoid coming up short! Hear this talk on balancing your drawer.

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Question 8

1pts

JT let some else do most college presentations. He looked forward to full time employment and never having to make a speech again. Will he be safe from speeches in his career?

Group of answer choices

No, impromptu speeches are a common occurrence.

No, formal speeches occur in all careers

Yes, depending on the career he selects

Yes, fear of speeches is covered by the ADA

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Question 9

1pts

This is Rocky's first time speaking to 400 people. With such a large room, what will Rocky need to help with his vocal delivery?

Group of answer choices

Microphone to help with volume.

Mixer board to keep his tone low.

A teleprompter so that he does not speak too fast.

A somber slow tone to indicate seriousness.

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Question 10

1pts

In speaking to the hospice nurse convention about the use of baby monitors, what would be an effective opening?

Group of answer choices

Here is a tool you will love.

Thank you for giving me the time to address you today.

1.43 Medicare beneficiaries use hospice.

Don't you sometimes deserve a small break outside the patient's room?

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Question 11

1pts

Whenever Lina trained corporate groups about the past years with a boss who made inappropriate advances she tended to tap or hit the podium. Should she stop?

Group of answer choices

No. This is a sensitive topic and highly visible reaction.

Yes. She should stick to the list of things-to-do-in-response.

No. They need to pay attention to this.

Yes. Speeches should be strictly factual.

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Question 12

1pts

Janine has a naturally low voice. She knows this is what many public speakers strive for. With that natural ability should she focus just on her talk or what other vocal quality?

Group of answer choices

Pitch for women should be higher, not lower.

Having a leadership voice, lets her focus only on the speech content.

Always focus on the speech content, but volume might also deserve special attention.

2.Always focus on the speech content, knowing with this skill she can speak more quickly.

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Question 13

1pts

"That is an interesting thought. Since it is a bit outside the purpose of this talk, could we use it as next meeting's topic?" is an example of what Q&A technique?

Group of answer choices

Keeping your response calm

Tabling a question

Establishing and communicating a time limit

Paraphrasing the closing

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Question 14

1pts

At one point in her speech Itzel walked off the stage and came back with the most recent award winner. Which technical of audience engagement is Itzel demonstrating?

Group of answer choices

Involve

Surprise

Suspense

Senses

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Question 15

1pts

After three years as a member, this was the first time Andy was presenting the quarterly update. He was not sure he knew enough about south-metro sales. Which characteristic of public speaking may be Andy's downfall?

Group of answer choices

Authenticity

Practice

Passion

Confidence

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Question 16

1pts

If you have personal experience and feel emotional about a topic, how might your body language help your speech?

Group of answer choices

Be large enough to be seen in a large room.

Stimulate audience participation.

Cover for the poor microphone sound.

Distract them from not having all the facts updated.

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Question 17

1pts

"A picture is worth a thousand words." What does that mean when thinking about a speech?

Group of answer choices

Use stories and analogies.

Keep speeches short.

Bring a brochure with pictures.

Have Powerpoint for all speeches.

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Question 18

1pts

Barack Obama was a junior senator from Illinois with little national name recognition when he addressed the Democratic National Convention in 2004. This is an example of what?

Group of answer choices

Public speaking building a brand.

A very expensive way to become recognized.

Just more politics.

A significant achievement to put on his resume.

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Question 19

1pts

It is a perfectly researched and written speech. While a bit intimidating to address so many people, it won't be that hard to read these carefully selected words. What is the speaker overlooking?

Group of answer choices

Practicing vocal variety

Memorizing it instead

Retyping the speech for larger font

Finding out if there is a teleprompter

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Question 20

1pts

Why is an expert often not the best choice to give a speech?

Group of answer choices

The expert may use too much scientific jargon, so the audience loses the main idea.

An expert may know so much that his or her ego may not let him or her do something so simple.

An expert needs charts and documents to explain minute details, and there is no projector.

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Question 21

1pts

As an expert, Ann knew her research spoke for her. It surprised her when her boss asked her to make a speech to 15 people explaining new product features. Should this speech request surprise her?

Group of answer choices

No, it is common to be called on to elaborate on research to others.

Yes, researchers generally let other managers summarize and present.

No, all research must be publicly presented for credibility.

Yes, they must be questioning her results.

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Question 22

1pts

Which opening would you use to the employees of a hospital about the new, extensive security access system?

Group of answer choices

It's not that bad to have a little tighter security. Let me explain the benefits.

"Approximately 74,000 employees, suppliers, and contractors were affected by a data breach in 2014 because of stolen laptops with unencrypted personal data" says SANS Research.

Let me walk you through the new security badging system.

We were lucky to hire one of the best local companies to increase our building's safety.

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Question 23

1pts

Caleb wanted the employees to increase their donations to the company foundation. As he gave the annual report on foundation expenditures and benefits he added uplifting background music in various places. What techniques of maintaining and audience's interest is Caleb using?

Group of answer choices

Senses

Suspense

Surprise

Involve

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Question 24

1pts

"An hour and a half isn't much time for this topic. Do you suppose we could hold all questions until the final 15 minutes" is an example of what Q&A technique?

Group of answer choices

Paraphrasing the closing

Keeping your response calm

Establishing and communicating a time limit

Tabling a question

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Question 25

1pts

Which is the best title for a speech to the Cashiers Association meeting?

Group of answer choices

My Ideas on Balancing and Drawer

Hear these Cashier Ideas

Learn to Balance your Cashier Drawer

Three Steps to Cashier Accurac