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Which of the following is an example of using the rules with the OTM principles to meet a Veteran's needs if he/she has a question

Which of the following is an example of using the rules with the OTM principles to meet a Veteran's needs if he/she has a question about compensation benefits? However, you are aware it is not appropriate to discuss compensation with your patients, but want to help. You provide them with brochures, contact information, and location for the compensation office. You tell them you can't help them and that they need to ask the clerk at the information desk. You redirect them to thinking about their health issues that brought them to seek services. You tell them that you are not permitted to talk about something another office is responsible for

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