Which of the following is an external factor for Smith Enterprises and should be analyzed during its strategic planning process? a. Smith Enterprises has secured inexpensive financing with the local bank b. Smith Enterprises' management is ready to outsource its non-value added activities C. The ability of Smith Enterprises to reduce waste such that selling price can be reduced d. A competitor of Smith Enterprises is acquiring all its suppliers The business department of Brandon College is increasing its online offers. Its key objectives include: uniformity of quality instruction, competitive pricing structure per credit hour, increased market share, and recovery of revenue lost to other institutions. Which of these objectives is best linked to the internal process perspective of the balanced scorecard? a. Recovery of revenue lost to other institutions O b. Increased market share O c. Uniformity of quality instruction O d. Competitive pricing structure