1. Which of the following is considered value-added time?

a. Order response time.

b. Queue time.

c. Processing time.

d. Shipping time.

1. A company's external failure costs are usually overestimated.

True

False

1. When a company operates in a more certain environment, it tends to focus inward and have a/an:

a. Organic structure.

b. Flexibility strategy.

c. Weak internal controls.

d. Efficiency strategy.