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Which of the following is essential when translating abstract customer requirements into specific behaviors and actions associated with service encounters? Multiple choice question. Comparing customer

Which of the following is essential when translating abstract customer requirements into specific behaviors and actions associated with service encounters? Multiple choice question. Comparing customer expectations with company-defined service standards Determining whether hard or soft standards should be used while analyzing behaviors and actions Removing target levels for all service standards Using an objective source to interpret information on behaviors and actions

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