Which of the following is FALSE about the balanced scorecard and its underlying logic? A. The balanced scorecard enables top management to translate its strategy into performance measures that employees can understand and influence. B. A companys financial results determine the level of customer satisfaction for its goods and services. C. A companys ability to change and improve determines its ability to have efficient internal business processes. D. The balanced scorecard consists of an integrated set of performance measures that are derived from and support a companys strategy.