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Which of the following is false about the Gap Model of Service Quality? It's also known as the Five-Gap Model or Customer Service Gap Model.
Which of the following is false about the Gap Model of Service Quality? It's also known as the Five-Gap Model or Customer Service Gap Model. It states that customer dissatisfaction is tied to service
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Auditing a risk based approach to conducting a quality audit
Authors: Karla Johnstone, Audrey Gramling, Larry Rittenberg
9th edition
9781133939160, 1133939155, 1133939163, 978-1133939153
