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Which of the following is not a component of a total quality management (TQM) program? O Making products right the first time, which reduces rework

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Which of the following is not a component of a total quality management (TQM) program? O Making products right the first time, which reduces rework and scrap costs Listening to the customers' needs O Encouraging workers to continuously improve the production process Reducing inventories to very small, or non-existent levels

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