Which of the following is not a reason that worker involvement is important in an effective performance measurement system?

Multiple Choice

• When decision-making responsibility lies with workers closer to the customer, workers are more responsive to customer concerns and can make informed decisions.

• Managers are less likely to understand financial measures than nonfinancial measures.

• Giving decision-making responsibility to workers uses their skills and knowledge and motivates them to further develop those skills and knowledge in an effort to improve the organization's performance.

• All of these are reasons.

• Many managers believe that when workers take on real decision-making authority, their commitment to the organization and its objectives increases.