Which of the following is not a service statement found on L.L. Bean's customer service mantra? A customer is a person who brings us his wants. A customer is not someone to argue or match wits with. Nobody ever won an argument with a customer. A customer is not dependent on us... we are dependent on him. A customer represents a moment of truth. A customer is not an interruption of our work. He is the purpose for it. 2 Which of the following is one of the eight factors used to assess quality? Serviceability Reliability Conformance Durability All of the above 3 The ultimate goal regarding manufacturing cost performance is minimize production costs. True False