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Which of the following is not a typical event in the Order to Cash business process? Negotiate the terms of , and possibly accept, a

Which of the following is not a typical event in the Order to Cash business process?
Negotiate the terms of, and possibly accept, a customer return of goods
Receive and inspect goods or services from a vendor
None of these are typical events in the Order to Cash business process
Negotiate (with a potential or returning customer) the terms of a sales order for goods or services
All of these are typical events in the Order to Cash business process
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