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Which of the following is not considered effective in achieving and maintaining service quality? A ) Encouraging service providers to be highly visible in dealing
Which of the following is not considered effective in achieving and maintaining service quality?
A Encouraging service providers to be highly visible in dealing with customers.
B Establishing peer groups among service providers to foster teamwork and a sense of pride.
C Installing a system of incentives that emphasizes quality.
D Increasing supervision of service providers.
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