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Which of the following is NOT one of the possible gaps in service quality measure? Select one: a.The gap between what customers expect and what
Which of the following is NOT one of the possible gaps in service quality measure?
Select one:
a.The gap between what customers expect and what the organization thinks they expect
b.The gap between the organization's perception of customer requirements and the formal service specification
c.The gap between the service delivered and the specifications set by the organization
d.The gap between an organization's specifications and their competitors' specifications
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