Which of the following is NOT one of the tips for managing quality outlined in the video. Group of answer choices Design processes to gauge and respond to customer expectations. Ignore differences between customers and market segments so that you treat them all fairly the same. Start by exploring what the customer wants and the difference between they want and what they get. There's always room for improvement - even small process changes can make a huge difference. Diversify the product portfolio to tailor to the needs of different customer segments