Which of the following is not part of the generally accepted view of quality today?

Select one:

Defects should be highlighted and brought to the surface

Increased quality will increase project costs.

Improved quality saves money and increases business

People want to produce quality products

Quality is customer focused

Question 2 Not yet answered Points out of 5.00 Not flaggedFlag question Question text In today's view of quality, who defines quality?

Select one:

Senior management

Project management

Functional management

Workers

Customers

Question 3 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Which of the following quality gurus believes that the performance standard should be "zero defects?"

Select one:

Deming

Juran

Crosby

Taguchi

All of the above

Question 4 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Deming believed that what percent of all quality problems required action by management?

Select one:

100%

85%

55%

35%

15%

Question 5 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Costs of conformance include:

Select one:

Training

Verification

Scrap

1 and 2

1 and 3

Question 6 Not yet answered Points out of 5.00 Not flaggedFlag question Question text The costs of nonconformance include:

Select one:

Scrap

Rework

Warranty repairs

Product recalls

All of the above

Question 7 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Customer returns and allowances, evaluation of customer complaints, inspection at the customer site, and customer visits to resolve quality complaints and decide on the proper corrective actions required are examples of ____________ costs.

Select one:

Prevention

Appraisal

Internal failure

External failure

None of the above

Question 8 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Which of the following is/are typical tool(s) of statistical process control?

Select one:

Pareto analysis

Cause and effect analysis

Trend analysis

Process control charts

All of the above

Question 9 Not yet answered Points out of 5.00 Not flaggedFlag question Question text When a process is set up normally, the upper and lower specification limits typically are:

Select one:

Set equal to the upper and lower control limits

Set outside to the upper and lower control limits

Set inside to the upper and lower control limits

All of the above.

None of the above.

Question 10 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Which of the following is not a "special cause" of variability in a process?

Select one:

Temperature variation

Wear in the machine

Random variation that is inherent in the process

Different operators

Damaged measuring device

Question 11 Not yet answered Points out of 5.00 Not flaggedFlag question Question text R and X charts deal with __________________; p and c charts deal with ___________________________.

Select one:

Attributes; Variables

Variables; Attritubes

Upper controls; Lower controls

3 Sigma; 6 Sigma

None of the above.

Question 12 Not yet answered Points out of 5.00 Not flaggedFlag question Question text The slope of the histogram on a Pareto Chart should always go:

Select one:

Up and to the left

Completely horizontal

Down and to the right.

Vertical

It depends on the situation.

Question 13 Not yet answered Points out of 5.00 Not flaggedFlag question Question text "Fitness of Use" was a concept promulgated by:

Select one:

Deming

Shewhart

Crosby

Juran

None of the above

Question 14 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Which of the following constitute Juran's Quality Trilogy?

Select one:

Planning, inspection, control

Improvement, planning, control

Planning, organizing, control

Product, price, customer

Design, build, deliver

Question 15 Not yet answered Points out of 5.00 Not flaggedFlag question Question text 100 percent inspection of output is:

Select one:

The only real method to ensure quality

A very expensive approach to quality

Relatively inexpensive.

1 and 3 only

None of the above.

Question 16 Not yet answered Points out of 5.00 Not flaggedFlag question Question text An attempt to make processes foolproof, such as a clothes dryer turning off when opened, is called:

Select one:

Lean Sigma

DMAIC

Poka Yoke

Kaizen

None of the above.

Question 17 Not yet answered Points out of 5.00 Not flaggedFlag question Question text Common cause or system variation is:

Select one:

Generally present in every process

The responsibility of the inspectors of the process to correct

The responsibility of the workers of the process to correct

The responsibility of management to correct

1 and 4 only

Question 18 Not yet answered Points out of 5.00 Not flaggedFlag question Question text A Cause and Effect Diagram is also called a:

Select one:

Histogram

A Taguchi Diagram

Fishbone Diagram

A Deming Diagram

None of the above.

Question 19 Not yet answered Points out of 5.00 Not flaggedFlag question Question text The risk of accepting a lot of poor quality, in acceptance sampling, is referred to as:

Select one:

Buyers' risk

Consumers' risk

Producers' risk

Type I error

2 and 4 only

Question 20 Not yet answered Points out of 5.00 Not flaggedFlag question Question text To help us identify and prioritize problem areas in a process, a very useful tool is the :

Select one:

Cause and effect diagram

Flow chart

Control chart

Pareto diagram

Trend chart