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Which of the following is NOT used in CRM software to measure customer satisfaction? a . Following their customers clickstream b . Providing an opportunity
Which of the following is NOT used in CRM software to measure customer satisfaction?
a Following their customers clickstream
b Providing an opportunity for customer feedback
c Ability to look for commonly occurring problems
d Personalizing surveys to fit specific customer segments
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Successful Time Management
Authors: Patrick Forsyth
4th Edition
0749475811, 978-0749475819
