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Which of the following is the best approach to TQM at Creekview Lodge? Make sure that the assistant managers, Katherine and Brian, are committed to
Which of the following is the best approach to TQM at Creekview Lodge? Make sure that the assistant managers, Katherine and Brian, are committed to the new management approach. You will invite employees to give suggestions on how to improve job processes. Additionally, you will continually monitor training and methods used to improve key areas and business processes. Finally, if appropriate, you will authorize the use of technology to enhance service and quality within the hotel. Inform Katherine and Brian about the new management approach. You will assign them tasks to help improve quality in one or two areas that they will supervise. Additionally, retrain employees to ensure better performance and methods in several key areas. Finally, instead of investing in technology, you will encourage more efficient use of current resources in order to reduce expenses and increase profits
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