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Which of the following is the critical success factor in the balanced scorecard element of internal processes measured by number of defects, number of returns,

Which of the following is the critical success factor in the balanced scorecard element of internal processes measured by number of defects, number of returns, customer survey, amount of rework, etc.?

Multiple Choice

  • Quality

  • Equipment readiness

  • Safety

  • Productivity

  • Flexibility

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