Which of the following operational CRM technologies does the marketing department typically use?

Question $11$ options:

Contact center, web$-$based self$-$service, call scripting.

Contact center, cross$-$selling and up$-$selling, web$-$based self$-$service.

List generator, opportunity management, cross$-$selling and up$-$selling.

List generator, campaign management, cross$-$selling and up$-$selling.