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Which of the following options is the main reason that we should understand the Voice of the Customer (VOC) at the start of the DMAIC
Which of the following options is the main reason that we should understand the Voice of the Customer (VOC) at the start of the DMAIC project? Select one: a. Customers do not know what they want so we need to educate them b. To be sure that we understand problems with the process from our customer's point of view c. To ensure we can check that the process is stable d. To check that the process is stable and capable
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