Which of the following perspectives of the balanced Scorecard focuses on strategies such as retaining skilled employees and updating technology? Learning and Growth Internal Business Customer Financial Which of the following is a disadvantage of decentralization? o Certain costs of activities may be duplicated. Managers' motivation and retention can be increased by empowering segment managers to make decisions. o Top management can concentrate on decisions that relate to day-to-day operations of segments Customer response time is generally decreased. The manager of a cost center is responsible for generating revenue and managing costs. True False