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Which of the following represents an example of aggressive approach to demand management in the service sector when demand and capacity are not particularly well

Which of the following represents an example of aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched ("out-of-sync" with each other)?
A.
inexpensive rates for weekend phone calls
B.
keeping dental appointments
C.
providing airline reservations
D.
using first-come, first-served policy
E.
none of the above

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