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Which of the following should be documented under the context-setting information element of the service-level agreement (SLA)? The response time and resolution time for the
Which of the following should be documented under the context-setting information element of the service-level agreement (SLA)? The response time and resolution time for the incidents How service performance will be assessed Scope of the SLA A formal mechanism for modifying the agreement to address changing service needs
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The Standard For Portfolio Management
Authors: Project Management Institute
4th Edition
1628251972, 978-1628251975
