1. Which of the following should you consider when executing the Planning function?

	Mission
	Vision
	Corporate Values
	General Strategy
	All of the above

1 points

QUESTION 2

1. Which of the followingis the most common strategic planning tool?

	Scenario planning
	Forecasting
	Benchmarking
	Participatory and contingency planning

1 points

QUESTION 3

1. Goal setting creates which of the following:

	Incentives for employees by identifying achievable results
	Process for defining, disseminating, and implementing objectivesthat an organization has identified as strategic
	Identification of a close competitor with a similar strategic approach to compare and contrast
	Various scenarios to test out the potential trajectories of specific plans

1 points

QUESTION 4

1. An Affinity diagram helps organizea large number ofideas into their natural relationships.

True

False

1 points

QUESTION 5

1. Which of the followingplanning tools shows cause-and-effect relationships?

	Tree diagram
	Matrix diagram
	Arrow diagram
	Interrelationship diagram

1 points

QUESTION 6

1. Which is a key element of properly formatting the body of a business email?

	Explain in detail
	Use graphics and interesting fonts
	Get to the point and provide the basics
	Format it like a friendly note

1 points

QUESTION 7

1. Verbal communication is the best method of communication for maintaining interpersonal relationships.

True

False

1 points

QUESTION 8

1. Of the following, which is the richest channel of communication?

	Phone call
	In-person presentation
	Email
	Videoconference

1 points

QUESTION 9

1. Non-verbal elements of communication can affect written communication.

True

False

1 points

QUESTION 10

1. The formal power to direct and control immediate subordinates executing specific tasks within a chain of command is what type of authority?

	Staff authority
	Line authority
	Functional authority
	Delegation authority

1 points

QUESTION 11

1. One approach to decision making is not making a choice.

True

False

1 points

QUESTION 12

1. Which of the following is NOT an approach to thedecision-makingprocess?

	Problem solving
	Avoiding
	Problem clarifying
	Problem seeking

1 points

QUESTION 13

1. In which type of organizational structure are most decisions made from the top down?

	Tall structure
	Flat structure
	Decentralization
	None of the above

1 points

QUESTION 14

1. A decision tree is a tool that decision makers use to quantify a decision.

True

False